Meet Our Specialized Team

Is conflict dragging you down? Are you struggling with how to manage a difficult conversation in your life?  Has conflict at work reached a boiling point?

At Quest Resolutions, we know that conflict can be one of the most challenging aspects of our personal and professional lives.  Everyone, regardless of age, background or profession experiences conflict from time to time.  It’s normal. Success in resolving conflict is not just about learning new skills but  is based  on our willingness to engage in conflict courageously.  Finding confidence in conflict means finding confidence in yourself and getting past the fear that it may cause us.  Conflict is an opportunity to repair, change, grow and succeed.  

If you’re in conflict, Quest Resolutions is here to help.  With a variety of conflict resolution services available, we’ll assess your conflict, recommend a plan of action and work with you to find resolution.  

Our Approach

We respect the stories, situations and conflicts of each of our clients. You can expect from our team:


We are committed to providing the highest level of service to each of our clients.  From start to finish you can expect: 


Caitlin Williams

Caitlin is an experienced conflict resolution specialist, mediator and counsellor.  For the last 15 years Caitlin has worked in a variety of settings including as a consultant with conflict management firms, with non-profit organizations, educational settings and in private practice. 

Caitlin works with individuals, families, and workplaces to address areas of conflict and distress in ways that are supportive and productive and supports parties in forging new paths that are peaceful and innovative. 

She has extensive experience providing Respectful Workplace services in both unionized and non-unionized environments.  These include  workplace investigations,  conflict assessments, facilitated conversations, mediations and training to businesses, corporations, educational institutions and non-profit organizations.    Caitlin provides workplace services that blend an emphasis on fair, non-biased process with trauma and culturally informed principles.

Caitlin also provides services to families through mediation and coaching.  She is  and is a member of Mediate BC’s Child Protection Mediation Roster.  She also has years of experience working within a variety of cross-cultural contexts with immigrant and refugee family populations, supporting their emotional/mental health, family and educational successes in Canada.

With a Master’s Degree in Counselling and a Certificate in Conflict Resolution/Family Mediation, Caitlin blends evidence-based skill, fairness and practicality in her work treating each client and situation with respect and focus. 


Imraan Gazdar

As a Registered Social Worker with a Masters degree in Social Work, I work with individuals and families experiencing conflict in a variety of areas and  have the opportunity to experience first hand, the positive impact that support, education and conversation can have.   I have worked with clients for the last 8 years in a variety of settings including hospitals, non-profit organizations, mental health services, private practice and educational settings. 

I am passionate about working with individuals to help them achieve personal and professional happiness and contentment through addressing the conflicts, barriers and challenges in their lives.  I do this by examining the bio-psycho-social-spiritual-cultural factors affecting their lives in order to gain a holistic understanding of each person. 

The therapeutic frameworks I am trained to utilize are Narrative (i.e. talk) therapy, strengths-based solution-focused therapy, Cognitive Behavioural Therapy (CBT) and Family Systems Theory.  I am fluent in English and Hindi, and I have experience working within a variety of cultural and religious contexts.

We are happy to answer your questions